When an order can be cancelled and how payment reversals are handled.
Artzy's Studio operates from Ground Floor, Preetishilp Building, Lane No. 3, Plot No. 22, Prashant Society, Paud Road, Kothrud, Pune, Maharashtra 411038, India.
Contact the studio immediately with the order reference. A request is accepted only when confirmed in writing.
A ready-stock order may be cancellable before packing or courier handover. After dispatch, an eligible return must follow the Returns and damage policy.
Cancellation is available only before design or production work begins. It may be unavailable after proof approval, material procurement or production. If a later cancellation is exceptionally accepted, reasonable design, artist time, non-recoverable material, payment-gateway or administrative costs may be deducted after informing you.
We may cancel because of product unavailability, an obvious pricing error, payment failure, delivery restriction or circumstances outside reasonable control. Any amount captured for a cancelled item will be refunded.
Do not pay again while an order status is uncertain. Share the payment reference with us. Failed transactions follow the payment provider and applicable RBI timelines. A verified duplicate captured payment will be returned to the original method.
4 September 2026. Statutory rights and payment-system rules continue to apply.
