Eligibility and the process for reporting damage, incorrect items, replacements and refunds.
Artzy's Studio operates from Ground Floor, Preetishilp Building, Lane No. 3, Plot No. 22, Prashant Society, Paud Road, Kothrud, Pune, Maharashtra 411038, India.
A standard, non-personalised product may be returned within 7 days of delivery when it is unused, undamaged and in its original packaging with all accessories, certificates and tags. Proof of purchase is required. Contact us before returning anything; an unapproved return may not be accepted.
An eligible, non-personalised original artwork return must be requested within 7 days of delivery. Because every original is unique, it must remain unused, unaltered and in its original condition and packaging. A return may be declined if the artwork or packaging was damaged after delivery.
Inspect the parcel and item immediately. Report damage, defect, incompleteness or an incorrect product within 3 days of delivery. Include the order number, issue description, clear product and packaging photographs, and an unboxing video where reasonably available. Keep the item, label and packaging during review.
Custom paintings, commissioned art, caricatures, name plates, custom names or photographs, special sizes, made-to-order hampers and customer-approved AI-assisted directions cannot normally be returned, exchanged or cancelled after production begins. We will still provide an appropriate correction, replacement or refund for verified damage, defect, wrong supply or a material difference from the approved design.
A delivered or downloaded digital product cannot be returned for change of mind. Report an incorrect, corrupted or materially misdescribed file within 3 days; we will correct or replace it or provide an appropriate refund.
We may request more evidence or an authorised return. Depending on the verified circumstances, we may offer repair, correction, replacement, exchange, store credit or refund. Exchanges depend on availability; if a replacement is unavailable, an alternative requires your approval. Do not return an item until written instructions are provided.
For our error, transit damage, a defect or an incorrect item, we will arrange or reimburse reasonable return shipping. For an eligible change-of-mind return, the customer pays return shipping; original delivery and payment-processing charges may be non-refundable to the extent permitted by law. Returned artwork must be packed securely.
After an eligible return is received and inspected, we will confirm whether the refund is approved. An approved refund is normally initiated within 7 business days to the original payment method; the bank or provider may take longer to credit it. For Cash on Delivery, verified bank or UPI details may be requested securely. Statutory consumer rights remain unaffected.
Contact the email or WhatsApp number above before sending anything back.
Nothing in this policy excludes or limits a right or remedy available under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 or other applicable Indian law.
4 September 2026. The confirmed order and applicable law govern each claim.
